ok…I lately purchased a ticket to fly solo to view my loved ones! YAY…. I read the good print, and clicked on all baggage charges to see if there could be any.
Around the returning flight we checked in along with the team greeted us and seemed extremely professional. Not surprisingly till we go to the counter. The youthful male was pretty inexperienced. The agent close to him discussed that we put the wrong ticket on one of our 8 bags. They two gentlemen could not function it out and essentially advised us every little thing was Alright.
To I don’t know how Many individuals endeavoring to get this solved. I was so frustrated and about to give up
Occasions have changed and its extremely sad. BTW – Our flight to Madrid was with Iberia as well as the working experience was the complete opposite! The plane was shiny, cleanse and modern plus the foods options were being appetizing along with the attendants had been aware about foodstuff substances. Certainly it can be carried out correct!
When examining in at IAH, the workers driving the AA desk were all chatting and talking about vacation. They appear irritated that we experienced lots of baggage. The additional do the job was acquiring of their way. This wasn't just how I anticipated to start out my excursion.
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Just flew The united states airlines via american eagle….had the rudest flight attendant at any time….One more passenger was javing thoughts on connecting flight …she was so fearful missing it…flight attendant was so impolite and no help….she was unpleasant to travellers full serving beverages…..we sat for twenty minutes waiting foe gate when landing in chicago…many of us required to uae restroom…she snapped at folks once we attempted to use restrooms.
I am at this time on the flight from JFK to LAX on American Airlines (flight 0019) and was Really frustrated which i Practically missed the flight due to terribly Lengthy lines for getting by means of stability. For my 11:00 struggle, I arrived in the airport at nine:forty five — pleased to obtain a good amount of time for you to get to my gate, or so I believed; I hardly manufactured it to the flight and I was the last one within the door without time to get drinking water or utilize the restroom.
The definition of client service at American Airways will not be described in almost any acknowledged terms. It doesn't tackle The client or indicate any service whatsoever. My daughter, touring solo, experienced the recent working experience of waiting around in line at Heathrow so very long to check in that she skipped the checkin by two MINUTES although the airplane was on the gate for one more forty five minutes. The agent, and I use that term generously, needed she acquire A further ticket for just a afterwards flight in a price of yet another $three hundred. Then proceded to inform her the seat could be assigned with the gate. Alright, difficulty settled. You think that! Once the gate is assigned she goes to obtain her seat assigned plus the ‘AGENT’ who'd not enable her on the first flight cancelled her seat on equally the 1st and second flight soon after having her money! So she wasn’t off that to start with flight yet, THE AGENT took her off! And now she wasn’t on the next flight for which she compensated more money. Luckily we ended up in interaction and she or he spoke by using a supervisor who produced a seat to her. When she questioned who had cancelled the her reservation, they explained they didn't know. This all took place in a three hour interval. She ultimately boarded 15 minutes before departure, I hope. So my spouse And that i contacted American Airways to substantiate if she was capable to get on the aircraft and who experienced cancelled her flight, since there was a monetary transaction and no economical transaction happens with out a record of who produced it, one particular would Consider, for accounting and theft security purposes alone. My partner called very first and spoke to JAYNE FUENTES, a supervisor who after a lengthy conversation gave us NO Details. She couldn't convey to us if my daughter bought a seat within the flight, received about the airplane, or who bungled the extra obtain. She genuinely mentioned that ‘They are really open up terminals and they do not sign-up that is scheduling or accepting payment for your seat reservation.’ That is definitely exact accounting for you personally. So my spouse thanked her politely for all her help at which position I stated JAYNE FUENTES explained to us nothing she was of no help in any way. Then I identified as American Airlines and spoke to another supervisor, JANE Grey, a individual who shouldn't be allowed to solution telephones inside a jail.
I have experimented with, devoid of good results to reach your consumer service Division. I misread the flight time for anchor your personal flight 3530 and need to vary it. I attempted contacting inside 5 minutes of reserving this flight but have had no reaction. I have not sent this concept before
I’m exceptionally unhappy that the Airline has interjected its company in a socio-political issue regarding the modern Monthly bill signed into law by our Governor. What you've got interpreted as “discrimination†from the LGBT community is actually a Invoice making certain “equivalent rights†for all.
I obtained the down below response from American Airways soon after I refused their provide of a $25.00 vacation voucher for horrendous service. My responses had been posted on This page However they had been taken out. Their inadequate service Charge me time and cash, which I can not get back they usually Consider $twenty five.
I just acquired from the cell phone with Connie Sanders inside the DFW office. I asked for her identify simply because she was so variety and helpful to us. I've infrequently encountered somebody so helpful and caring. If your Associates can be like her you would have a fantastic airline.